Last updated: June 2025. This Privacy Policy explains what personal information masaya game collects from Filipino players, how we use it, and the steps we take to keep it secure. By registering and using the platform, you agree to the practices described here.
When you register for a masaya game account, we collect the personal details you provide directly — including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect information generated through your use of the platform, such as login timestamps, device type, IP address, browser details, and your gaming activity history. Payment-related information — including transaction amounts, payment method identifiers, and processing references — is recorded to support deposits, withdrawals, and fraud prevention. If you contact our support team, we retain records of those communications to help resolve issues and improve service quality. We may also collect information required for identity verification, such as copies of government-issued identification, in line with our obligations under Philippine regulations. All data collection is limited to what is genuinely necessary to operate your account and deliver a safe, fair gaming experience. We do not collect sensitive personal information beyond what is required for account verification and responsible gaming compliance.
The personal data we hold is used to create and manage your account, process deposits and withdrawals, verify your identity, and ensure you meet the eligibility requirements for playing on the platform. We use your contact details to send you important account notifications — such as transaction confirmations, security alerts, and updates to our terms or policies — and, where you have opted in, to share relevant promotional offers. Your gaming activity data helps us monitor for signs of problem gambling so we can offer appropriate support through our Responsible Gaming tools. We also use aggregated, anonymised data to analyse platform performance, improve game offerings, and understand how Filipino players interact with the site. Transaction and identity data is used to meet our anti-money laundering and fraud prevention obligations under applicable Philippine law. We do not use your personal data to make fully automated decisions that have a significant legal or similarly serious effect on you without human review. Any use of your data beyond the purposes listed here will only occur with your explicit consent or as required by law.
masaya game does not sell, rent, or trade your personal information to third parties for their own marketing purposes — ever. We share data only with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers, all of whom are contractually bound to handle your data securely and only for the purposes we specify. Where required by Philippine law or a valid legal order, we may disclose personal information to regulatory authorities, law enforcement agencies, or courts. In theevent of a business transfer or merger, your data may be transferred to the new entity, and you will be notified in advance with the option to close your account if you do not wish your data to be transferred. We never share your personal information with other players or make it publicly visible on the platform. Any third-party partners we work with are carefully vetted and are required to maintain data protection standards consistent with applicable Philippine regulations.
We use industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the masaya game platform is encrypted using secure protocols, and sensitive account data is stored in encrypted form on protected servers. Access to personal data within our organisation is restricted to staff who genuinely need it to perform their role, and all such staff are trained on data protection responsibilities. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect players. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected players and the relevant Philippine authorities within the timeframes required by law. You also play a role in keeping your account secure — we strongly recommend using a strong, unique password and enabling any available two-factor authentication options. If you suspect unauthorised access to your account, contact our support team immediately through the FAQ page for prompt assistance.
We retain your personal information for as long as your account is active and for a reasonable period afterwards to meet our legal, regulatory, and operational obligations. Transaction records and identity verification documents are kept for the minimum period required under Philippine anti-money laundering regulations, which typically extends several years beyond the closure of an account. Gaming activity logs are retained for a period sufficient to support responsible gaming monitoring, dispute resolution, and regulatory audits. Once the applicable retention period has expired, your data is securely deleted or anonymised so it can no longer be linked back to you. If you request account closure, we will begin the data retention countdown from the date your account is formally closed, subject to any outstanding legal holds. You may request information about the specific retention periods that apply to your data by visiting the FAQ page. We do not retain data beyond what is necessary, and we review our retention schedules regularly to ensure they remain proportionate.
As a player based in the Philippines, you have the right to access the personal data we hold about you, to request corrections where information is inaccurate or incomplete, and to request deletion of your data where it is no longer needed for the purposes for which it was collected. You may also object to certain types of processing, request that we restrict how we use your data while a complaint is being investigated, and, where processing is based on your consent, withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal. To exercise any of these rights, please reach out through the contact details available on the FAQ page — we aim to respond to all data rights requests within a reasonable timeframe. If you are not satisfied with how we handle your request, you have the right to raise a complaint with the relevant Philippine data protection authority. We take all data rights requests seriously and will never penalise you for exercising your rights. Requests will be handled with care and in strict confidence.
masaya game uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how players navigate the platform so we can improve the experience. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use the site. We also use analytics cookies to collect aggregated, anonymised data about page visits and feature usage — this data does not identify you personally and is used solely to improve platform performance. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform features. We do not use third-party advertising cookies or share cookie data with external advertising networks. Our cookie practices are reviewed periodically to ensure they remain aligned with applicable Philippine regulations and user expectations. If you have questions about specific cookies used on the platform, the FAQ page provides further guidance.
We may update this Privacy Policy from time to time to reflect changes in how we operate, new platform features, or updates to applicable Philippine data protection law. When we make material changes, we will notify registered players through the platform or via the contact details associated with their account, giving reasonable advance notice before the changes take effect. The most current version of this policy will always be available on this page, with the last updated date shown at the top. Continued use of the masaya game platform after the effective date of any update constitutes your acceptance of the revised policy. If you do not agree with any changes, you have the right to close your account before the new policy takes effect. We encourage you to review this page periodically so you are always informed about how your data is being handled. For any questions about this policy or how it applies to your account, the FAQ page is the best starting point.
Common questions Filipino players ask about how their data is handled on the platform.
If something in this Privacy Policy is unclear or you want to exercise your data rights, the FAQ page covers the most common questions in plain Philippine English. Ready to get started on the platform? Register for free today.